Why our customer’s love us

MONEY BACK GUARANTEE

We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.

1. Contact us
Contact our support and provide them with information about your order and issue for possible solutions. You can get in touch with our support by 24/7 chatt or by sending email to info@yticshop.com

2. Applay for Refund
You need to notify our support of your issue. We will do our best to help you with your case. If you want a refund you can simply raise a claim within 15 days following the delivery of your order or the end of the package receipt confirmation period.

3. Get money back in 15 days
Most issues are solved by making a new delivery attempt, replacing the item or in some cases price reductions. If you prefer a full refund, then you will have the money within 15 days.


15 days Return Right

With ’15 days Return’ service, you get an extra 15 days to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc.

Easy
• You could return items locally and easily: Get the return code or the return label from support, Go to the designated logistics company’s service point to complete the return and wait for the local warehouse to receive your returned parcel.

Fast
• Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement.

Service Scope
• Not all countries on Yticshop include the Free Return service. At present, supported countries include the mainland territories of the United States, Canada, Australia, United Kingdom, France, Spain, Germany and Russia.

Return Shipment Fee
• Note: If you initiate multiple return requests under an order, you can only enjoy the free local return service once, and you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.